Smile improves our looks a lot. Cosmetic dentistry has become very popular nowadays, and many people are opting it to correct their looks. We too approached Augusta for the same.
There is an incident which happened to us here, which made me shocked but realize the facts soon. This was about our treatment planning experience, and I was stuck when I saw their negligent behaviour and the aggressive behaviour of their staff.
My friend and I had back to back appointments in the morning session, with different dentists, and a similar problem. We also had a chat about the issue and waiting for our turns respectively
Unfortunately, I forgot some documents for which I had to rush back to fetch the documents. Since the appointment would get delayed, I called the desk at Augusta to inform that the appointment needs time.
The manager spoke very harshly and loudly and confirmed that I couldn’t reach within 2 minutes; the appointment should be rescheduled without any exception.
Even the diagnosis went wrong here. The treatment options they gave are irrelevant to my problem. When asked about it, they still trying to cover their mistake.
They did not even care to listen well to my problem and concluded without also hearing half of my problem. The diagnosis and patience were very low.
The actual problem I have was sensitivity in the tooth, which was never treated, and that too took unnecessary amount for the cap, and they did not clean my teeth, or the cleaning was also poor.
They make high promises saying about the efficiency, but when it came to the real work its worst.
The behaviour they showed was harsh, aggressive, adherence to policy. So, we are not going back to them again and would suggest all not to get cheated by their adds