Complete Care ER Fossil Creek

Nurse was rude and condescending. Zero levels of empathy.

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Comments Rating 1 (1 reviews)

I really thought that Fossil Creek Complete Care in San Antonio can manage our condition as it claims to be area’s elite provider of 24-Hour Emergency Room advanced care for both major and minor emergency conditions. But never thought they will worsen the condition. On the night before the New Year, my cousin suddenly started feeling severe chest pain. It was midnight and he was fully drunk. We were in need of a very good medical care since he was not able to express his problem and also, he was a diabetic. We immediately called Complete Care ER Fossil Creek. Since it was midnight and New Year day for good half an hour no one attended the call. Before we thought of taking the patient to some other medical care centre, these people called us back. It looked like the Ambulance driver also was in the mood of the party. He took another half an hour to reach us. The distance was only about eight miles. To shift the patient to the vehicle, we had to struggle since there were no medical people in the ambulance. There was no time for arguing about the shortfalls in service. On reaching the centre patient was shifted to an emergency care room. No surgeon nor a doctor was immediately available though we had come to the Centre in their ambulance itself. New Year celebration should not be an excuse for a medical care Centre especially when they are attending emergency cases.

The specialist was called and he reached after another fifteen minutes and the patient was put to treatment. For nearly two hours no person came out from the emergency room and no outsider was allowed in. We were all on tows to know the situation. After a long wait a surgery assistant came out and was in hurry for getting some instruments. For nearly two hours no person came out from the emergency room and no outsider was allowed in. This further increased our tension. Whole night we were left to our imagination. After a long wait a surgery assistant came out and was in hurry for getting some instruments. He needs to be under constant care for another day at least.

Then in the morning after all regular staff came for work, we could manage to enquire about the patient. They consulted night duty staff and came out with a big list of medicines and charges to be paid. When we insisted upon knowing the case of our cousin, they said we were lucky that he is still breathing and may take few days to get discharged from the medical care Centre. The reason is, patient should have been given early treatment.

Well, who should be blamed? Looks like they were blaming us for having bought the patient on New Years eve. I agree that surgeons and hospital staff are also human beings and they deserve to enjoy New Year party just as much as we do. But emergency care centres are established for emergencies and they should have taken care of rotating the staff or whatever they do to maintain constant staff for emergencies. Blaming us for the time lost or making us feel we are at fault is not how they should be handling this. My cousin is out of danger but emergency or not we are not going there ever again

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