My daughter was to be shown to this well-known dentist at Medplex Pediatric Dentistry. Having very high hopes I had reached this place but was extremely disappointed. No sight of the doctor at all. It was the dental assistant who was doing everything. The appointment was with Dr Baker and I was really hoping he was there to have a look at my daughter’s bleeding gums. But, there was no intimation at all as to where he was and when he will come. Another friend of mine had the same thing to say. It’s really very strange that the dentist who came and attended instead of Dr Baker also did not even bother to introduce himself. Now this what I called being extremely arrogant. My neighbor was quite right when she spoke about the lack of warmth in this place.
The office is very swanky and up to date with the newest entertainment for the children. But when we reached the chamber, there was no briefing given to me or the child as to what would be done. The dental assistant stuffed some product into the child’s mouth intensely and she was very uncomfortable. There is so much of fake update on their own website about their friendly staff and this is absolutely incorrect. I had always wondered how this place got such wonderful reviews and now I can quite understand what they are up to. It’s very clear that they are not very transparent at all. When any customer has a complaint, they are not open enough to accept and keep it on their site. You can only find the positive reviews and the negative feedback gets removed. So, it’s all good stuff online. This experience has taught many of us a good lesson. Never believe what is written in the reviews. It’s mainly cooked up like most social media platforms these days wherein people just like to show the good stuff and hide the bad under the cover.