I wasn’t going to write a review but since I have received four emails asking for one I decided to write it. You are literally coxed to write a review. Why?
I like the Doctor, she is kind and competent and gentle. The dental hygienist was nice too, but she had some real trouble taking my X-rays, and for getting those x-rays done it was so very uncomfortable that I thought I would rather get it over with quickly. It wasn’t the greatest experience, but it wasn’t the worst either.
However they need to improve their skills in taking X-rays and make the patient more comfortable while doing the procedure. May be by explaining the procedures beforehand it would have helped to make things better. That way you keep the patient’s apprehensions at bay and also divert his/her attention but at the same time engaged in a conversation.
Next I would advise you not to follow up for getting a review written. The patient becomes apprehensive about the process which leads them to believe that the main purpose of the feedback/review is to always get a positive response, rather than your honest attempt at improving your services. Your good work itself will have your patients talking good about your service.
But now that I have written the review, maybe I will stop getting emails asking me to do so.