Ralph Thayer Hyundai

Very poor customer service . This location Hyundai service is totally money minded

Comments Rating 1 (1 reviews)

I had never been to such a terrible place beforehand. Yes! I am talking about the famous Ralph Thayer Hyundai company. This company is terribly bad and awful. It isn’t worthy of any fame and name. What’s the point of running a business when they can’t fulfil their customer’s needs and satisfaction? I went here to repair my car accelerator as it wasn’t working smoothly but I had no idea that I would have to repent later on. The very moment I stepped down here, I got some negative vibes. However, I first went to the receptionist and after getting some details from her I directly went to the service department. I was quite shocked to see them sitting idle even though they had lots of work pending. Quite weird!!! However, I told them everything in great detail and then they assured me that they would finish it up after two days. I agreed and left the place. After two days I saw that they hadn’t done their work then also. It was quite pathetic!! I ran to their head to complain about the same but he insulted me. Not only did he listen to my grievances but also, he disrespected me. Terrible!! However, I again went back to the department and told them that I was taking my car away. But they didn’t agree to me defending their statement saying it was their rule, once any vehicle comes to them for repairs, they don’t let the customers leave without completion of the work. Hypocrisy at its highest!! It was very bad on their part. They took three long hours and then they accomplished their work but that was too messy.  It’s obvious that I am not going to visit this place again. Even after paying an exorbitantly high price, I didn’t get any satisfactory service. Just a sheer waste of time and money!!

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